Rules & Policies

Rules

1. Free Pickup in Kumasi – We offer free package pickup from your doorstep within Kumasi.

2. Extra Fee for Large Items – Packages that cannot be easily transported by motorcycle may incur an additional fee.

3. Accurate Details & Availability – Customers must be available to receive their parcels, and all provided details (both shared with us and on the parcel) must be accurate.

4. Return Costs – If a customer requests a parcel return, an additional fee will apply.

5. Weight Limit Charges – Packages exceeding 20kg will attract an extra fee.

6. Bulk Discounts – Customers sending bulk packages are eligible for a 10% discount.

7. Delivery Time Schedule:

General Items: Deliveries take 6 to 12 hours as riders handle multiple orders, including yours.
Food Deliveries: Orders are processed and assigned to a rider immediately after booking or scheduling. However, we encourage vendors to check the rider’s availability or book through the website at least 30 minutes before the food is ready for pickup.

Policies

1. REFUND FOR DAMAGE PACKAGES – To qualify for a refund on damaged packages, you must fully declare all transported items. If you include fragile items without informing us and without a proper inspection by the rider or attendant at pickup/entry, you forfeit your right to claim a refund for any damage.

2. CASH ON DELIVERY – For cash-on-delivery packages, payment must be sent to you within 24 hours of delivery. If you do not receive payment within this timeframe, please contact our call center at 0534583364 immediately.

3. RETURNS – Return packages are not given priority over other deliveries, as returns are processed free of charge. However, we can prioritize it if a client opts to pay for the return. Returns are scheduled when we have other deliveries heading to the location of the sender, ensuring the efficiency and sustainability of our operations.

4. Stay Safe – Avoid Scams! Never hand over valuable packages to riders—whether current or former—without first booking through our website or calling our office.

• Do not contact a previously assigned rider directly to pick up your goods. This puts you at risk.

• Protect yourself. Always deal directly with our office.

5. Clear Payment Instructions Required – We are not responsible for a package’s product fee unless informed in advance to collect it on your behalf. If you need us to handle cash collection, please specify the exact amount. Vague instructions like “Call me first on delivery” are not acceptable for product fee collection.

6. Avoid Duplicate Order Requests – Please do not submit the same delivery request multiple times in a day. If your request has not been processed, contact customer care to reactivate your original order ID. Each order should have a single order ID to ensure accurate tracking and verification.

7. No Cash Gifts or Unauthorized Payments – If a delivery rider requests extra payment, asks for a gift, or attempts to extort money, report the incident immediately to our call center before making any additional payment beyond the amount on your receipt. Refunds cannot be issued after payment, so it’s crucial to report before paying.

8. Delivery Time Schedule:

General Items: Deliveries take 6 to 12 hours as riders handle multiple orders, including yours.
Food Deliveries: Orders are processed and assigned to a rider immediately after booking or scheduling. However, we encourage vendors to check the rider’s availability or book through the website at least 30 minutes before the food is ready for pickup.

9. For delivery requests, inquiries, or any assistance, please call 0534583364.